Hello. I’m Wendy Norris, an Assistant Professor of Computer Science at Nazareth College. I earned my PhD in Information Science at the University of Colorado Boulder under the supervision of Prof. Stephen Voida in the TMI Lab and a fabulous dissertation committee (Prof. Leysia Palen, Prof. Amy Voida, Prof. Brian Keegan, and Dr. Katrina Petersen).
I conduct research on socially intelligent computing systems which tap the strengths of human, machine, and material properties to advance new forms of emergent collaborative knowledge needed to respond to major societal challenges. Here, I focus on extreme examples of social discord: humanitarian crises triggered by sudden catastrophic events, e.g., natural hazards, epidemics, and mass migration.
My work uses human-computer interaction, computer-supported cooperative work, social computing, and participatory design approaches to reconsider how human factors and artificial intelligence can scale trustworthy, adaptable sociotechnical systems for use in high-tempo time- and safety-critical scenarios.
Some of the questions I’m thinking about are:
• How can we embed humanitarian values in the design of socially intelligent computing systems to circumvent exploitation, privacy risks, and other concerns?
• How can computing contribute to collective social knowledge with people in low-resource environments?
• In what ways can a machine-in-the-loop scale global humanitarian work to ease suffering?
• What does it mean for people to think, learn, compute, work, interact and play with an AI collaborator?
• How does sociotemporality (the social experience of time) influence remote online humanitarian information support work?
In related work as a senior research fellow at Trilateral Research UK/IE, I also explored the societal impacts of artificial intelligence and surveillance tools on privacy, ethics, and design.
In addition to my scholarship and research, I also hold certificates in college teaching, faculty development, and digital humanities. My private sector experience includes product development, software project management, data services, nonprofit management, and even a 10-year stint in investigative reporting in politics and public policy. It’s been a wild ride.