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Author: wendy

White and Palen – 2015 – Expertise in the Wired Wild West

Summary: This paper explores online and offline convergence in safety- and time-critical computer-supported coordination work during a natural disaster. The work explicitly raises how intersubjective expertise and ad-hoc distributed cognition within an unfamiliar group can supercede previous notions of how crowdwork can be planned and accomplished.

Rittel and Webber – 1973 – Dilemmas in a General Theory of Planning

Summary: This paper outlines 10 distinguishing properties of wicked problems. Simon’s theory of satisficing is an unexpected factor in the process of reaching saturation in developing potential responses to wicked problems and selecting the “good enough” approach. Side note: It’s rather shocking how little has changed since this paper was published 46 years ago.

Schmidt and Bannon – 1992 – Taking CSCW Seriously: Supporting articulation work

Summary: This seminal CSCW paper advances a description of computer-supported cooperative work as a way to re-orient it as multifaceted research endeavor from a more limited perspective on the design of groupware. Schmidt and Bannon outline a need to reconceptualize distributed work, its characteristics, and key factors to consider in the design of technical support systems. The paper principally describes the notion of articulation work — the invisible negotiation between people and technology necessary to manage cooperative work, enact mechanisms of interaction, and design shared information spaces.