Skip to content

Category: social coordination

Kittur, et al – 2013 – The future of crowd work

Summary: Classic CSCW paper that proposed a new framework to address crowd work management challenges. Kittur et al’s model incorporates 12 focus areas within 3 primary topic areas:

Crowd work processes: Workflow, task assignment, hierarchy, realtime crowd work, synchronous collaboration. quality control

Crowd computation: Crowds guiding AI, AIs guiding crowds, crowdsourcing platforms

Crowd worker future: Job design, reputation/credentials, motivation/rewards

Synthesis: I’m especially interested in the concept of synchronous collaboration as a way to explore sociotemporality in distributed work teams in real time. While largely unexplored in the paper, the approach supports both structured and unstructured collaborative projects in a temporal context which could be a helpful frame for my digital humanitarian time study.

A related concern for my work is on the quality of crowd work — both in terms of output and the crowd process, itself. This process improvement idea has some interesting design implications for improving temporal qualities of SBTF data:

• How is the volunteer thinking about time?
• Where does temporality enter into the data collection workflow?
• What metadata do they rely on?
• What is their temporal sensemaking approach?

Benkler, Shaw & Hill – 2014 – Peer Production: A Modality of Collective Intelligence

Summary: Overview of peer production research with an eye on three specific features: organization, motivation, and quality. Benkler et al., describe historical empirical work exploring how communities form and manage themselves, the entanglement of intrinsic and extrinsic motivations within a unique labor force, and different attributes of value/trust in both the peer production process and the content it creates.