Summary: This seminal CSCW paper advances a description of computer-supported cooperative work as a way to re-orient it as multifaceted research endeavor from a more limited perspective on the design of groupware. Schmidt and Bannon outline a need to reconceptualize distributed work, its characteristics, and key factors to consider in the design of technical support systems. The paper principally describes the notion of articulation work — the invisible negotiation between people and technology necessary to manage cooperative work, enact mechanisms of interaction, and design shared information spaces.
Synthesis:
Foundational concepts in this study:
Agreement in related work:
Contested areas:
Gaps/Limits in this study:
Connections to my work:
Annotated paper: Schmidt and Bannon – 1992 – Taking CSCW seriously- Supporting articulation work
Leave a Reply