Summary: This seminal CSCW paper advances a description of computer-supported cooperative work as a way to re-orient it as multifaceted research endeavor from a more limited perspective on the design of groupware. Schmidt and Bannon outline a need to reconceptualize distributed work, its characteristics, and key factors to consider in the design of technical support systems. The paper principally describes the notion of articulation work — the invisible negotiation between people and technology necessary to manage cooperative work, enact mechanisms of interaction, and design shared information spaces.
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