Summary: Book chapter that examines five challenges to address in designing ubiquitous computing systems for the workplace: That activities are multifaceted, dynamic, collaborative, exist at different levels of granularity, and exist across planes. The authors frame a critique of each of these challenges in an empirical study of Kimura, “an integrated desktop and interactive whiteboard environment that supports individual knowledge workers in managing and shifting among multiple work activities.”
Synthesis: Helpful description of how to integrate activity theory into empirical work and some of limitations that need attention, especially in knowledge work settings. Check literature to see if that fault has been remedied since this paper’s publication. Who has been citing Nardi, et al., in this domain?