Summary: This paper explores online and offline convergence in safety- and time-critical computer-supported coordination work during a natural disaster. The work explicitly raises how intersubjective expertise and ad-hoc distributed cognition within an unfamiliar group can supercede previous notions of how crowdwork can be planned and accomplished.
Synthesis:
Foundational concepts in this study: crisis informatics, cscw, social computing, humanitarian response
Agreement in related work:
Contested areas:
Gaps/Limits in this study:
Connections to my work: digital humanitarian response, crowdwork
Annotated paper: White and Palen – 2015 – Expertise in the Wired Wild West
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